• Claims Information Access (CIA) Click here to launch CIA » If you are a C&F Producer or Policyholder and would like to obtain a login ID and password for CIA, please contact your Regional Claims Manager.

    If you are having trouble with an existing login ID and password, please call the Customer Care Center at 1-800-990-9910.
  • Report A Claim Click here to Report A Claim »
    Click here to access the user's guides »     In order to access the Report a Claim facility you need a CIA login and password. If you do not already have such a login and password, please contact your Regional Claims Manager.

    If you are having trouble with an existing login ID and password, please call the Customer Care Center at 1-800-990-9910.
  • Loss Runs (eCALR) Producers and Policyholders click here to generate loss runs. In order to request Loss Runs you need a CIA login ID and password. If you do not already have such a login ID and password, please contact the Claims Manager or Claims Account Executive in your local Crum & Forster office. Note: if you are a Producer, the policy must be currently in effect and you must be the Producer of Record on the policy to order loss runs.

    Click here to access the eCALR Users Guide.